Policies

Shop Yacht Bedding Policies


Return and Refund Policy 

Thank you for shopping at Shop Yacht Bedding! No matter what, we're here to help. Please contact us with any questions or concerns about any products you have purchased. 

Orders not made with custom measurements:

If you are not entirely satisfied with your purchase, we're here to help.

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in original packaging.

You will need proof of purchase.

For additional information please feel free to email: owner@ShopYachtBedding.com 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to you. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable. 

If you have any questions on how to return your item to us, contact us.

 

Buy Now, Pay Later Buyer Protection

If there’s a problem with a purchase you’ve made using one of Klarna’s payment methods, Klarna’s Buyer Protection Policy will support you when you need to open a dispute with a merchant. Please note that this policy doesn’t cover your purchases made with the Klarna Card or the Klarna Credit account, see respective terms for details. 

Find out how this process works below, including the information you’ll need to provide to Klarna, and when to direct your questions to the merchant.

Once you’ve reported a problem following the steps below, Klarna will pause your payment until the issue is solved. If you’ve fully or partially paid for a purchase upfront, we’ll refund your payment if the dispute is resolved in your favor. In the event of any refunds, we’ll send the funds to the same source you used to make your payment.

Klarna’s Buyer Protection Policy is here to reassure you that you can shop safely and securely with Klarna.

Please note that in the event that you have rights that fall under mandatory consumer protection legislation—and that go beyond what’s covered by Buyer Protection—those rights are not affected by this policy.

This policy is in effect for all orders made after 13 April 2022.

If you’d like to return all, or parts, of the goods you’ve bought:

Report the return to Klarna.

Find your purchase in the Klarna app, and tap ‘Report a return.’ If you need help, contact our customer service.

Return the goods.

Return the goods as soon as possible—make sure to follow the merchant’s return policy. IMPORTANT: Keep the return tracking information, and have it ready to share if we ask for it.

If the return doesn’t get solved in time, we’ll request some information from you (such as the return tracking information) and support you in resolving the case. If you did not follow the merchant’s return policy and therefore the merchant doesn’t accept the return, we’ll reactivate your payment obligations and you’ll need to pay Klarna for the purchase you’ve made.

If your goods or services aren’t delivered:

Report the problem to Klarna.

Make sure you’ve waited long enough to receive your purchase. Log in to the Klarna app—or the web portal—and locate the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided. Please ensure to allow for the goods and services to be delivered in accordance with the information that the merchant gives you. Also note—Depending on the merchant, you may have to pay a return fee if you don’t pick up the goods.

Contact the merchant to solve the problem.

Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. Only the merchant can help you find missing items and solve issues with delivered items or services. Once the problem is resolved, please return to the Klarna app or web portal and close the dispute.

Still having problems? We’ll help you.

Don’t worry—if it takes a long time to find a solution or solve an issue, Klarna will support you. We will contact the merchant to request evidence, such as tracking information and proof of delivery, in order to resolve the dispute.

If your goods or services are defective:

Report the problem to Klarna.

Log in to the Klarna app—or web portal—and find the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided.

Contact the merchant to solve the problem.

Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. Only the merchant can help you solve problems with faulty goods or services. Once the problem is resolved, please return to the Klarna app or web portal and close the dispute.

Not working out? Let us help.

Don’t worry—if it takes a long time to find a solution or solve an issue, Klarna will support you. Therefore, please make sure that you have evidence that you contacted the merchant to solve the problem directly. Once we receive your evidence, we will contact the merchant to request input from their side, in order to resolve the dispute.

If you’ve accidentally paid the merchant:

Report the problem to Klarna.

Log in to the Klarna app—or web portal—and find the purchase you’d like to dispute. Select ‘Report a problem’ from the options provided.

Contact the merchant to solve the problem.

Contact the merchant you’ve made the purchase from, and ask for help in solving the problem. If you’ve paid the merchant, ask them to adjust the order in the Klarna systems. Once the problem is resolved, please return to the Klarna app or web portal and close the dispute.

Doesn’t work? Reach out to Klarna—we’ll help you.

Don’t worry—if it takes a long time to find a solution or solve an issue, Klarna will support you. Therefore, please make sure you provide us with information in regards to the account you made the payment to. Once we receive your evidence, we will contact the merchant to request input from their side, in order to resolve the dispute.

 

PRIVACY NOTICE 

This privacy notice discloses the privacy practices for ShopYachtBedding.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following: 

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 

2. What choices are available to you regarding the use of your data. 

3. The security procedures in place to protect the misuse of your information. 

4. How you can correct any inaccuracies in the information. 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. 

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at anytime by contacting us via the email address or phone number given on our website: 

- See what data we have about you, if any. 

- Change/correct any data we have about you. 

- Have us delete any data we have about you. 

- Express any concern you have about our use of your data. 

SECURITY 

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. 

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. 

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. 

The computers/servers in which we store personally identifiable information are kept in a secure Environment. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 4165743010 or via email.